Help and Support
Technical support is available 24 hours a day, seven days a week.
Click Live Chat to start a conversation with the Catalyst Resolution Center. Enter your support needs into the Chat box and a technician will respond. If your request is during non-business hours, submit the request and it will be routed to someone on staff. See Support Policy for more information.
Support tickets are questions or work requests clients submit electronically. These requests are routed to the appropriate person or department through our support ticketing system. Once submitted, clients with the appropriate permissions can view their tickets, add comments or additional information to their ticket, and monitor progress.
Select Support Tickets to open the ticketing system. Use the buttons at the top of the page to filter existing requests, by open or closed, for example. To view tickets that require additional information from the client, click the Waiting for Client button.
To view the details of a ticket, click it to open it. From the open ticket, you can add comments, upload files, and copy others on your activity, as appropriate. To create a new ticket, click the Create New Request button, complete the appropriate fields, and click Submit Request. Speak to your Project Consultant for more information on using the ticketing system.
Access the Catalyst Support Site by clicking Knowledge Center. This site provides users and administrators with helpful information about Catalyst's products, services and policies. You will find training videos, manuals, and other useful information, such as FAQs and notifications of product releases.
If you’d like to translate foreign words and phrases, you can access the Google Translation Assistant by clicking the Translation Assistant link in the menu.
Quick access to short videos are available by clicking this link.
The buttons available to you in the left Navigation menu are based upon your Role and the permissions assigned to the Role.
Clicking a button expands the Navigation sub-menu and shows the available modes.