Technical Support

For help accessing or using our applications, the most efficient and direct way to reach our Technical Support professionals is online through My Support 24 hours per day, 7 days per week. When you submit and manage tickets online, your ticket is automatically routed to the most appropriate team. For instructions, view the PDF How to Submit a Ticket.

You may also contact us in the following ways:

  • Email:
  • Phone:
    Toll Free Number: +1-833-802-6429
    Local Number: +1-512-741-4114
  • Legal Hold hours of support: 8am to 8pm ET, Monday to Friday
  • Insight hours of support: 8am to 8pm ET, Monday to Friday, with on call assistance for P1 issues


OpenText™, The Information Company, is a market leader in Enterprise Information Management software and solutions, enabling Intelligent and Connected Enterprises by managing, leveraging, securing and gaining insight into enterprise information, on-premises or in the cloud. OpenText™ Catalyst designs, hosts and supports the world’s fastest and most powerful document repositories for large-scale discovery and regulatory compliance. For more than 20 years, global corporations and their counsel have relied on Catalyst to help reduce litigation costs and take control of complex legal matters.

© 2019 Catalyst Repository Systems. All Rights Reserved.