Catalyst Support Tickets (Catalyst ST) is a web-based utility that helps you track, and us better manage, support requests. Through Catalyst ST, administrative users can submit new support requests right on the Web. All they need do is log into Catalyst ST and then create a new request.

Catalyst ST also allows administrators to see the status of pending requests, making it easy to check on outstanding requests or questions.

How to Access Catalyst ST

Start by making sure you have permission to access Catalyst ST for your matter. Your site administrator can determine which users should have access to Catalyst ST. This is done by adding the Support Tickets permission to the individual user or group. Those with rights to Catalyst ST can also click on "Links" on their CR site.

How to Use Catalyst ST

Log into Catalyst ST by going to http://www.catalystsecure.com/st anytime you need to create or review a Support Ticket relating to your Catalyst CR site.

Catalyst ST also allows you to:

• Follow the progress on all open (or closed) tickets.
• Eliminates duplicate requests being made in the system, reducing confusion and the chance for errors.
• View and quickly respond to tickets that are waiting for information from you.

Why Catalyst ST?

This system allows us to give our clients a single channel to make requests. More important, it allows us to provide more consistent service, centralize client requests and correlate similar issues across all clients. Over time, this provides us with a better understanding of your needs and helps us staff for them.

To learn more about Catalyst ST, click here.

Emailing Support Requests

If you do not have access to Catalyst ST, we ask that you simply call or email Support at 303.824.0911(or Toll Free 877.557.4273) or This e-mail address is being protected from spambots. You need JavaScript enabled to view it . When a new call or e-mail is received, a new ticket is opened and the appropriate Catalyst staff member is assigned to respond. From there, work done on the ticket is monitored until completion.

When you send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it , it will automatically open a new support ticket. To help us (and you in tracking the request), please summarize the nature of your request and provide client/matter information right in the subject line. Also, please cc your Project Manager.

The system will assign a number to that ticket and send an email response to you letting you know the ticket has been created. You can see the ticket number in the response email.

In the future, if you send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it regarding that ticket, please add the ticket number to the subject line enclosed in the curly brackets.